Contractual terms for using the Nivyasa platform
These Terms govern your access to Nivyasa’s automation, analytics, and collaboration capabilities. Please review them alongside our Privacy, Security, and Cookies notices.
Last updated on 24 November 2025. Questions? legal@nivyasa.com
Transparent billing
Subscriptions run on clear month-to-month or annual cycles with upgrade, downgrade, and cancellation controls inside the app.
Enterprise-grade reliability
Service credits and escalation paths are documented for business plans, with uptime tracked in a shared status portal.
Partnership mindset
We collaborate on compliance reviews, procurement workflows, and proof-of-value pilots before enterprise rollout.
1. Acceptance of terms & eligibility
By creating an account, signing an order form, or accessing the platform, you accept these Terms and represent that you have the authority to bind your organization.
- You must be at least 18 years old and permitted to use LinkedIn and related integrations.
- Company administrators are responsible for enforcing these Terms across their workspace.
- If there is a conflict between these Terms and a signed Order Form, the Order Form controls for that subscription.
2. Accounts, seats, and subscriptions
Access to Nivyasa is provisioned per seat and per workspace. Billing is based on the plan selected on nivyasa.com or via a mutually executed SOW.
- Free trials convert automatically at the end of the trial period unless cancelled beforehand.
- Fees are non-refundable except where local law requires otherwise. Downgrades take effect on the next renewal.
- We may suspend accounts for overdue invoices, non-compliance, or detected abuse.
3. Acceptable use & platform integrity
We built the product to automate compliant outreach. Keep usage aligned with customer trust, partner policies, and applicable laws.
- Do not attempt to spoof identity, harvest unauthorized data, or bypass rate limits.
- Follow LinkedIn, email, and messaging provider policies; we may disable features to honor those policies.
- Security research must follow our responsible disclosure process at security.nivyasa.com/disclosure.
4. Customer data & intellectual property
You own the content and data that you upload to the platform. We process it solely to provide the services and improve product performance.
- Aggregated insights may be used to improve product functionality, but they will not include personal identifiers.
- You grant Nivyasa a limited license to host, copy, and transmit content to deliver requested features.
- Feedback you share (roadmap ideas, feature suggestions) may be used without obligation to you.
5. Confidentiality & security
Both parties agree to protect non-public information. We maintain administrative, technical, and physical safeguards aligned with our Security Practices page.
- Confidential information must be protected with at least the same diligence you use for your own sensitive data.
- You must promptly notify us if you suspect account compromise or unauthorized access.
- More details are available in our Security, Privacy, and Cookies notices linked in the site footer.
6. Warranties, disclaimers, and liability
The platform is provided “as is” except for commitments expressly stated in an Order Form. We limit liability to the fees paid in the prior 12 months unless prohibited by law.
- We disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
- Neither party is liable for indirect, special, incidental, or consequential damages.
- Force majeure events (internet outages, natural disasters, regulatory changes) pause performance obligations.
7. Term, termination, and survival
These Terms remain in effect until your subscription ends. Certain provisions continue after termination, including confidentiality, IP ownership, and payment obligations.
- You may export data before termination; we retain backups for up to 30 days unless we are legally required to keep them longer.
- We may terminate immediately for material breach that is not cured within 15 days of notice.
- Upon termination, all licenses and access rights cease, and outstanding fees become payable at once.
8. Governing law & contact
Unless a country-specific addendum applies, these Terms are governed by the laws of India, and disputes will be resolved in Bengaluru, Karnataka.
- Public sector or EU customers may request data processing addenda and standard contractual clauses.
- We welcome questions at legal@nivyasa.com and typically reply within two business days.
- Updates to these Terms will be posted on this page with the “Last updated” date shown below.
Escalation path
We want issues resolved quickly and transparently. Use the steps below to reach the right team without delay.
- 1Open a support ticket inside the workspace or email support@nivyasa.com for day-to-day help.
- 2Escalate billing or procurement questions to your assigned customer success manager or finance@nivyasa.com.
- 3For legal notices, send both an email to legal@nivyasa.com and a physical copy to the registered address listed on your Order Form.
Policy updates & notifications
When we materially update these Terms, we will notify workspace owners via email or in-app messages at least 15 days before the effective date. Continued use of the platform after the effective date constitutes acceptance of the updated Terms.
- Historical versions remain available upon request for audit purposes.
- Customers on negotiated agreements will receive redlines matching their contract.
- If you do not agree to the updates, you may cancel before the effective date to avoid renewal under the new Terms.